Tuesday, January 18, 2011

Wrong percentage values in Quests QMX for VMware?

After installing the Management Extension from Quest for VMware vSphere (get it for free from here) you’re getting alerts from percentage counters? Further, you figured out that the values are above 100%?

First of all: are you sure that you installed the Framework using ENU regional settings? Please take note that only this language is supported from Quest. This could be a possible problem because of wrong decimal symbol (comma instead of dot).

If the language settings are correct, you can verify the data in the XML files written from the QMX module. Therefore find a file called *_HostSystem.xml in the following path and verify the language in the tag mDesc:

%ProgramFiles%\eXc Software\WMI Providers\nonWindows\Virtual Agent Library\MOM\VMware\vCenters-vSpheres\Log

In case that this language is not English you have to change it. Please take note that the following steps must not be supported. If you need a supported way contact your VMware support.

  1. Rename the folder you’ll find in step 2 (in my case de for German but can be any other language) to *_old:
  2. %ProgramFiles%\VMware\Infrastructure\VirtualCenter Server\locale\de
  3. Make a copy of the en folder and rename it to the language as founded in step 2.
  4. Restart the virtual center server.

After that you can start the module for vSphere again (if not set to start agent automatically) and verify the new configuration in tfhe XML as described above.

All information is provided "as is" without any warranty! Try in lab before. Handle with care in production.

1 comment:

  1. Wow, after more than one year this workaround is still a) valid and b) required!